Shipping and physical delivery
Avencrea does not sell physical products. Services are delivered over the internet; there are no shipping fees, delivery addresses or shipping times.
What we deliver, and how
- Websites and web software: the site or application goes live on your domain and you receive access to its admin panel.
- Mobile apps: the app is published on the App Store and Google Play, or the built installation files are handed over.
- AI and automation: the system goes live in working order, the necessary account and connection details are handed over, and you get a short walkthrough.
- CRM and ERP: setup, data migration (if included in the quote) and training for your team.
- Design work: the approved designs are delivered as files in the formats stated in the quote (for example Figma, PDF, PNG, SVG).
- SEO and ad management: the work is done in your accounts and a report is sent at the end of each period.
- Hosting, support and maintenance: the service is provided without interruption for the length of the subscription.
What will be delivered for each job is also listed in the quote.
Timelines
The delivery time and the dates of interim stages are stated in the quote. The timeline starts on the day the first payment is made and the content, access and information needed to start reach us. We keep you updated on progress and the next step, and let you know in advance if a stage risks running late.
What we need from you
For the work to finish on time, we need your text, images, logo, product information, account access and approvals on time. When these are late, the delivery time is extended by the same amount.
If a request from us for approval or content goes unanswered for 30 days, the work is put on hold; the completed stages are delivered to you and invoiced. When you get back to us, the work is scheduled again.
Approvals and revisions
Designs and interim stages are sent to you with an approval link; you can approve each part or leave a note. The number of revision rounds stated in the quote is included in the price. Requests beyond that number, or requests that redo an approved stage, are priced separately and done only with your approval.
Acceptance of delivery
After delivery, you can review the work and write to info@avencrea.com or on the approval link about anything you find incomplete or faulty. If no written objection arrives within 7 days of delivery, or if the work goes live at your request, the delivery is deemed accepted. Errors found after acceptance are fixed as described under “After delivery”.
Accounts and access details
Domain, hosting, app store and ad accounts are opened in your name wherever possible. Any that have to be opened in our account are listed in the quote and transferred to you on request. Passwords and access details are shared over a secure channel rather than in plain email text.
After delivery
For 30 days after delivery, errors on our side are fixed free of charge. After that, new requests and ongoing maintenance are handled through a support and maintenance subscription or a separate quote. For cancelling and refunding delivered work, see the Cancellation and Refund Terms.